Due to a major fault in the PTCL back-end network, PTCL data and cellular services in different parts of the country were disrupted.
Internet subscribers of different cellular companies complain about the difficulty they face because of the disruption. This results in the suspension of the Pakistan Railway’s e-ticketing system too.
PTCL and Ufone subscribers in Islamabad, Karachi, Lahore and Peshawar reported degraded services, according to DawnNews. It further added Ufone is a wholly-owned subsidiary of PTCL. Both companies use the same cable to provide internet services.
Outages were also confirmed in Mandi Bahauddin, Rajanpur, Multan, Jhelum, Hyderabad, and Larkana.
PTCL spokesperson said that it was a multiple cable cut at different places which caused the breakdown and the authorities are investigating the case.
Imran Janjua, General Manager Public Outreach, Pakistan Telecommunication Company Limited (PTCL) said teams have been dispatched to identify the cause of the disruption.
It took the time to restore service. Till then, customer faced the troublesome situation. As nothing can be done without the help of phone and internet.
Later, the problem had been tackled and the services restored by 8:00 PM.